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Shipping Policy

Shipping Information:

We have partnered with TotalShip, a trusted logistics provider since 1998, for reliable and cost-effective shipping. Your rate is calculated based on your location, offering the lowest available rates from reputable shippers like Canada Post, Purolator, FedEx, UPS, Loomis, and others. Most items, including toys and general merchandise, are shipped directly from our Winnipeg warehouse.

In-Store Pickup Option:

During checkout, you can choose in-store pickup at our retail store located at 1841 St. Matthews Avenue, Winnipeg, Manitoba R3H 0A7.

Order Processing and Notifications:

Please allow 48-72 hours for order processing. We’ll promptly notify you when your item is ready for pickup (if selected) or has been shipped to your provided address.

Special Considerations:

Note that breakable and large items like mirrors, glass art, and large framed art are not shipped.

Bulk Orders and Large Items:

For large items or bulk orders, contact us at 204-775-7800 before placing your order. Alternatively, use the ‘Inquire by Email’ option on the item page to leave a message. Additionally, you can leave us a message on our Contact Us page. Our team is ready to assist, discuss your requirements, and explore tailored delivery options.